Welcome to Stio Outdoor’s FAQ section. We’re here to help you prepare for your next adventure with confidence. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Stio
Who is Stio Outdoor?
Stio is an outdoor apparel company born in the mountains and built for adventure. We design high-quality gear for outdoor enthusiasts who value both performance and style in their adventures, whether on mountain trails or urban explorations.
Product Questions
What types of products does Stio offer?
We offer a wide range of adventure-ready apparel and gear including jackets, vests, pants, baselayers, fleece, gloves, beanies, ballcaps, and lifestyle accessories. Our collections cater to men, women, and kids with products designed for hiking, biking, and everyday outdoor living.
How do I choose the right size for my adventure gear?
Each product page includes detailed size charts with measurements. For layering pieces like jackets and baselayers, we recommend considering how you’ll layer the item with other pieces in your adventure wardrobe. If you need personalized sizing advice, our adventure specialists at [email protected] are happy to help.
Shipping & Delivery
Where does Stio ship?
We deliver worldwide to most locations (excluding some remote areas and parts of Asia). All orders ship from our warehouse in Memphis, Tennessee.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95):
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 days after dispatch
Free Shipping (Orders over $50):
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 days after dispatch
Standard Shipping ($12.95):
– Carriers: DHL or FedEx
– Processing: 1-2 business days
– Delivery: 10-15 days after dispatch
Free Shipping (Orders over $50):
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can follow your gear’s journey from our warehouse to your trailhead, campsite, or urban adventure destination.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receipt if your gear doesn’t meet your expectations. All items must be in new, unworn condition with original tags attached. We believe in products that last—both in quality and in your adventure lineup.
How do I initiate a return?
Please contact our adventure specialists at [email protected] to initiate a return. Include your order number and the items you wish to return. We’ll provide return instructions and address.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your transaction is secure.
Customer Support
How can I contact customer service?
Our adventure specialists are always ready to help! Email us at [email protected] with any questions about our products, your order, or upcoming adventures. We typically respond within 24 hours.
Where is Stio located?
Our headquarters is located at 428 Lightning Point Drive, Memphis, US 38115. All orders ship from our Memphis warehouse.
Didn’t find the answer you were looking for? Our adventure specialists are always here to help prepare you for your next outdoor experience. Email us at [email protected].
Born in the Mountains, Built for Adventure – The Stio Team